tkbet's Privacy Policy

1 Types of Information Collected

We collect your information in various ways. The main categories of information we collect are described below:

1.1 Information You Provide

When you create an account on tkbet, log in, or get in touch with us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Address and postal code
• Payment information such as bKash, Nagad, Rocket, or Upay numbers (for processing transactions)
• Messages sent during support requests or other correspondence

1.2 Automatically Collected Information

When you use our Platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time and duration
• Referral URL and navigation path
• Data collected through cookies and similar tracking technologies

1.3 Transaction Information

To ensure the security and validity of your financial transactions, we store information related to deposit and withdrawal amounts, payment methods, transaction dates and times, and transaction status.

2 Purpose of Using Your Information

tkbet uses your information for specific and legitimate purposes. We use your information for the following reasons:

2.1 Account and Service Management

• Creating, maintaining, and securing your account
• Verifying age to confirm you are 21 years old or above
• Identity verification and fraud prevention
• Processing financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Storing your betting and gaming history

2.2 Customer Support

• Providing support via live chat and email
• Resolving complaints and requests
• Contacting you about important matters related to your account

2.3 Security and Legal Compliance

• Ensuring account security and preventing unauthorized access
• Assisting in the prevention of money laundering
• Complying with responsible gambling policies
• Meeting applicable legal obligations

2.4 Platform Improvement

• Analyzing user experience to improve service quality
• Identifying and resolving technical issues
• Planning new features and services

3 Data Storage and Security

3.1 Data Security Measures

tkbet uses modern technical measures to keep your personal and financial information secure:

• SSL Encryption: All data transmitted on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your data is stored on secure, protected servers where unauthorized access is not possible.
• Access Controls: Only authorized personnel can access your information, and every access is logged.
• Regular Security Reviews: Our security systems are regularly reviewed and updated.
• Two-Factor Authentication: Two-factor authentication is available for additional protection of your account.

3.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, or prevent fraud. Once the required period has passed, the information is deleted securely.

4 Sharing Information with Third Parties

tkbet does not sell your personal information for commercial purposes. However, we may share information with third parties on a limited basis in the following circumstances:

4.1 Service Providers

We may engage selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, technical infrastructure management, and fraud detection services. These organizations operate under strict confidentiality agreements with us and may not use your information for any other purpose.

4.2 Legal Requirements

If we are required to provide information due to a legal obligation, court order, or directive from a government authority, we may be compelled to do so. Information may also be disclosed as necessary to protect the rights, property, or safety of us or others.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of part of the business, user information may be transferred to the relevant party. In such cases, the new controlling party will be bound to comply with this privacy policy.

5 Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files that your browser stores on your device. tkbet uses cookies to run the platform smoothly and to improve your experience.

5.2 Use of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and provide a personalized experience.
• Analytics Cookies: Collect usage statistics for the platform to help improve our services.

5.3 Managing Cookies

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work correctly.

6 Your Rights

As a registered user of tkbet, you have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object to Processing: In certain cases you may object to the processing of your information.
• Data Portability: You may request your information in a structured, machine-readable format.
• Withdrawal of Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible within the bounds of legal requirements.

7 Responsible Gambling and Data Protection

tkbet is committed to responsible gambling. We may use information about your gaming habits to identify potential issues and provide you with the support you need. This information is never used for commercial advertising purposes.

If you feel you need to manage your gambling habits, visit our Responsible Gaming page and make use of the self-exclusion or limit-setting options.

Our platform is for users aged 21 and above only. Information collected during age verification is protected with strict confidentiality.

8 Children's Privacy

tkbet's services are exclusively for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our services, we will close their account and delete the associated information.

If a parent or legal guardian believes their child has registered on our platform, please contact us.

9 International Data Transfers

Your information may be transferred to and processed in countries or regions where data protection laws may differ from those in your country. In the case of such transfers, we ensure that your information is processed in accordance with the security standards set out in this policy.

Our technology partners follow high security standards, and the necessary contractual safeguards are in place to ensure the security of your information.

10 Changes to This Policy

tkbet reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after a policy change will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

11 Other Important Matters

11.1 Third-Party Links

If our platform contains links to third-party websites, tkbet is not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of those websites.

11.2 Marketing Communications

If you no longer wish to receive promotional communications from us, you may let us know by contacting the support team. Please note that important account-related notifications — such as transaction confirmations and security alerts — may still be sent even after you opt out.

11.3 Fair Play

tkbet operates as a fair and transparent platform. We never use your information in an unfair or deceptive manner.